Frequently asked questions and answers.
FAQ's
Frequently asked questions
Here is a brief description of how wi-fi works:
Find out more here: Wifi Tips | Teletronics
See our plans here: Broadband | Teletronics
Wi-Fi 6, the next generation of Wi-Fi, is set to bring about more than just faster speeds. It's designed to improve the efficiency of your internet connection, especially when multiple devices are connected. The theoretical maximum speed of Wi-Fi 6 is 9.6 Gbps, a significant leap from the 3.5 Gbps of its predecessor, Wi-Fi 5. The real advantage of Wi-Fi 6 is its ability to distribute this high-speed internet across multiple devices, potentially improving the speed for each device on the network.
Wi-Fi 6 is not just about top speeds for individual devices, but about improving the network when many devices are connected. With the average household having more Wi-Fi devices than ever before, this is a crucial improvement. Wi-Fi 6 introduces new technologies that allow routers to communicate with more devices at once, send data to multiple devices in a single broadcast, and schedule check-ins with devices. This means that even as more devices start demanding data, your connection should remain strong.
We want to hear from you any time you're experiencing issues! Our priority is having you up and running all the time.
Issues like this shouldn't happen often but when they do here's a good place to start:
Check out out standard troubleshooting page for typical routers / if you had your own when signing up.
Check out our Mercku troubleshooting page if you have one of our Wi-fi 6 Mesh routers. (Click the Troubleshooting button in the top right of the screen)
Want to skip the page and try rebooting? find out how to do this here.
Contact us here during our open hours (8.30am - 5.00pm Weekdays)
Contact us here for after hours support
Email: office@teletronics.co.nz
Phone: 06 377 0149
Yes we have Power Backup systems available in our shop, Click here to see them
We also have some information on Back up systems to keep your broadband connection running even through outages and power outages in the PDF below.
There are a few things you can do to make sure your home network is performing at its best.
Things like:
Minimizing Interference
Wi-Fi signals can be disrupted by other electronic devices, such as microwaves, cordless phones, and baby monitors. To reduce interference, keep your router away from these devices and use the 5 GHz frequency band for a cleaner, less congested signal.
Regular Maintenance
Keep your network in top shape by regularly rebooting your router and checking for firmware updates. Clean the router's vents to prevent overheating and ensure consistent performance.
Check out our full list of tips here: Wifi Tips | Teletronics
Tip: A good place to start if your network isn't working as it should be is a quick reboot of the router - this does not factory reset your device, so the network settings and SSID and password will all stay the same.
Below are three ways to reboot your device:
Manual reboot
Unplug the device, wait 1 minute, and plug the device back in.
Plug the device back into power.
Great job - now your device has been factory reset 🎉
Using the Mercku App
1. Download the Mercku App from AppStore for iOS, or Google Play for Android
2.Make sure your device is connected to your Mercku Network
3. On the main screen, click on the device icon from your Network (the green circle in the middle of the screen)
In this example, M6-1100 is the Main router
4. selecting your Gateway router, (the green circle in the middle of the screen) locate the Reboot button at the bottom of the menu
5. Wait until your M6 completes the reboot process.
6. Well done - our device has been rebooted! If any issues persist please contact us.
Using the Mercku Web Portal
Make sure your computer is connected to the Mercku Wi-Fi Network
From a Web Browser, open http://mywifi.mercku.tech, and log in using your Router Admin Password
Under Setting > Select Router Management > Click on List > Click Reboot besides the router you would like to factory reset.
Wait until your M6 completes the reboot sequence - don't unplug it!
Well done - our device has been rebooted! If any issues persist please contact us.
How to add a new Mercku M6 Router to an existing M6 Wi-Fi network
The M6 series includes the M6, the M6a and the M6a Plus.
At this time you can only mesh nodes within the same series (e.g. the M6 to M6 and the M6a to M6a and so on)
There are three different ways to do this, listed below:
Using Quick Connect Feature 1. Plug in the power to the M6 Node and wait until the LED indicator is orange 2. Press the "Connect" button on the main M6 router (Gateway) to start pairing mode - the LED should start blinking Orange 3. Press the "Connect" button on the M6 node to start Node pairing mode - the LED should start blinking Blue
Wait a moment until both M6s connect automatically - once the M6 node meshes, you'll see its LED indicator become white.
Using Mercku App
1. Click on the “+” on the right top corner of the page.
2. Select the "Add a node option" option
3. Plug in the M6 node - the indicator light on the front will start off as red, then orange
4. Press the "Connect" button on the M6 node until the indicator light blinks blue.
5. Follow the interactive, on-screen instructions to complete the setup, and wait for the M6 node to be added. When the M6 nodes are meshing, you will see an animation of this activity - please wait for 1 minute until the "Successfully added" message appears.
6. Go back to the homepage and click on the Wi-Fi point to see the new node added to the network.
Method 3: Mesh via Mercku Web Portal
1. Make sure your computer is connected to the Mercku Wi-Fi Network
2. From a Web Browser, open http://mywifi.mercku.tech, and log in using your Router Admin Password
3. On the homepage, click on Add a node > Start
4. Plug-in the power to the M6 node - the indicator light on the front will show red light at first, then turn orange.
5. Press the Connect button on the M6 node until the indicator light blinks in blue, follow the instructions in the App.
6. Wait about 1 minute for the M6 node to be added.
7. When the nodes are meshing, an animation of this activity will show up.
8. Please wait for 1 minute until the "Successfully added" message appears.
9. Go back to the homepage and click on the Wi-Fi point to see the new node added to the network.
Success!
Please feel free to contact us if you have any issues with this process or need help at any stage.
Contact us here during our open hours (8.30am - 5.00pm Weekdays)
Email: office@teletronics.co.nz
Phone: 06 377 0149
Yes, we sell accessories for Starlink systems, See them here.
We can also install Starlink Systems, Find more information here.
A steadily illuminated orange light on your Mercku router indicates that the device is powered on but not connected to the Internet.
To resolve this issue, please follow these steps:
1. Check Physical Connections:
Ensure that the Ethernet cable is securely connected to the router's port and to your modem or Internet source.
Check the hardware
Inside your home: follow the cables along any surfaces and physically check that they havent been unplugged somehow from the power sources.
Outside your home: Follow the cables along the building
2. Reboot Your Device:
Switch off your Mercku router at the wall.
Wait for about 30 seconds.
Then, power on the Mercku router and allow it to boot up completely.
3. Contact Us
Still having issues? Give us a call on 06 377 0149 or fill in the contact form below:
A flashing white light on your Mercku router indicates a weak mesh connection. To improve this, consider the following steps:
Reposition the Nodes: Ensure that your Mercku devices are placed within optimal range of each other. Walls, floors, and large objects can interfere with the signal, so try to position the nodes to minimize such obstructions.
Reduce Interference: Keep the routers away from devices that can cause signal interference, such as microwaves, cordless phones, or other wireless electronics.
RebootDevices: Sometimes, simply rebooting the router can help re-establish a stronger connection. Switch the router off at the wall, wait 30 seconds and then turn it on again. It will take a few moments to start again. DO NOT press the reset button.
Still having trouble? Call 06 377 0149 or get in touch with us here:
Whoops! A rapidly blinking red light on your Mercku router typically indicates that the device is undergoing a factory reset. This state can occur if the reset button has been pressed and held for an extended period, either intentionally or accidentally.
Unfortunately this has reset the factory settings that we configure when we set up your router and cannot be corrected remotely. You will need to get in touch with us to book a tech to visit your home or business and re configure your router during business hours.
Call 06 377 0149 or fill in the form below.
A slowly flashing red light on your Mercku router indicates that the device is undergoing an operation, such as booting up or upgrading its firmware. Usually this will happen automatically and should not involve any input from you.
If the slowly flashing red light is interrupting your connection you can try the following steps:
Wait for the Process to Complete: Allow the router a few minutes to finish its current operation. The light should change to a steady white once the process is complete, indicating a stable network connection.
Reboot the Router: If the red light continues to flash slowly after several minutes, try rebooting the router. Unplug the power cable, wait for about 30 seconds, and then plug it back in. DO NOT press the reset button during this process.
Call us 06 377 0149 or enquire using our online form to get our help
A flashing white light on your Mercku router indicates a weak mesh connection. To improve this, consider the following steps:
Reposition the Nodes: Ensure that your Mercku devices are placed within optimal range of each other. Walls, floors, and large objects can interfere with the signal, so try to position the nodes to minimize such obstructions.
Reduce Interference: Keep the routers away from devices that can cause signal interference, such as microwaves, cordless phones, or other wireless electronics.
Update Firmware: Ensure all Mercku devices are running the latest firmware. You can check for updates through the Mercku app or the web interface.
Restart Devices: Sometimes, simply restarting the routers can help re-establish a stronger connection.
Still having trouble? Call 06 377 0149 or get in touch with us here: https://www.teletronics.co.nz/contact-us
A flashing blue light on your Mercku router indicates that the device is in pairing mode, attempting to connect with other nodes to establish or expand your mesh network.
To address this:
Ensure Proper Placement: Position the new node within two rooms or approximately 10 meters of the main router to ensure a strong connection.
Initiate Pairing:
Press the "Connect" button on the new node; its indicator light should start flashing blue.
Within 60 seconds, press the "Connect" button on the main router.
Both devices' indicator lights will flash blue during pairing and turn solid white once the connection is successful.
Verify Connection: After pairing, the indicator lights should remain solid white, indicating a stable network connection.
If the lights do not turn solid white or continue flashing blue, consider restarting both devices and repeating the pairing process.